Frequently Asked Questions
Everything you need to know about your Jordan Craig experience.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your request and receive a prepaid shipping label.
How do I know which size to order?
Each product page includes a detailed size guide. Since our fits range from slim to oversized, we recommend checking the specific measurements for the collection you are interested in.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for flexible installments.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel within 30 minutes of placement; after that, we are unable to make changes, but you can return the items once they arrive.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location and local customs regulations.